Frequently Asked Questions

How do I order a customized poker table from TableSharX?
After you have designed your poker table with our poker table customization center, orders can be placed by speaking with a TableSharX representative at 877.642.4941 or online on our custom poker table order page.

Is there a deposit required?
Yes, TableSharX requires a 50% non-refundable deposit on all custom poker table orders. Your deposit then goes toward the total purchase price of your custom poker table. (eg. $599.00 x 50% = $299.50 due on purchase, your remaining balance for your order would be $299.50 due upon delivery).

How long does the building process take?
TableSharX custom poker tables are usually completed in 4 to 6 weeks. Most materials for our custom poker tables are in stock, although some may have to be ordered. During the building process, each piece is made specifically for each table. The process cannot be rushed but we will do what it takes to get our tables delivered as soon as possible.

Can I order sample fabrics and/or materials?
Yes, speak with a TableSharX representative at 877.642.4941 and we will be glad to send you samples of fabrics and/or materials (fees may apply). You may also visit our customization center to preview our fabrics before you order via the web.

Can I have a custom size table built?
You can have your poker table fabricated any way you like by supplying us with dimensions, specifications, and options (additional fees may apply). When ordering a custom poker table specify your table specifics in the "comments" form box on our order page. Our standard size tables are 96" X 48" from the outside of the rail.

Can I order a table without a racetrack or cup holders?
Yes, remember this is your table and each table is made to order, no special requests are to much to ask.

Are all the customization options shown on the TableSharX web site?
Yes, but if you have any special requests regarding colors, materials, or fabrics that are not listed on our site please contact us.

Can I resurface the cloth on the playing surface?
Yes, the playing surface can be removed from the poker table and be resurfaced with your choice of fabric. The insert can be sent to our facility for resurfacing or be done in the comfort of your own home. (Note: TableSharX does not warrant an insert that has been removed and resurfaced yourself. All inserts should be sent to the TableSharX facility to be resurfaced for quality and warranty reasons. Customer pays for shipping and materials.)

What are my payment options?
We accept MasterCard, Visa, American Express, and Discover thru PayPalŪ.

Can I cancel my order?
Yes, you may cancel your order within 5 business days from order date, there is a deposit applied to each order which is non-refundable due to restocking fees and special order of custom poker table options which are non returnable.

Do you offer a guarantee/warranty?
All TableSharX custom built poker tables leave our facility 100% free from defect and custom ordered tables should be viewed as a final sale. In the rare instance that your poker table is delivered to you in a defective, damaged or incomplete condition, notify us within 10 days of delivery and we will repair or replace the damaged piece. Custom built poker tables can be cancelled within 5 days from date of purchase, but the a deposit applied to the table is non-refundable for restocking fees and special order merchandise.

Can I change or add something to my order?
If you decide to change and/or add something to your table, you must call us as soon as possible. Materials for your table's build are immediately purchased after your deposit is received. Although there's usually a 24-hour period for changes after you've signed off on your poker table's work order, we cannot stress enough the importance of making sure your order is correct when you place it.

Do you charge sales tax?
State laws require that retailers and/or vendors collect tax in states where they reside. Subsequently, TableSharX is required to charge applicable taxes in Ohio.

How much does shipping cost?
Due to the fact that our poker tables are large, heavy, and oblong, standard delivery services such as UPS, USPS, and FedEx will not carry our tables. We will do what it takes to have your table delivered at a reasonable rate via ViTran Express. Our tables are also crated to prevent damage during shipping. For each table order there is a $50.00 crating fee for any table that requires freight services. Contact us for delivery estimates and rates.


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